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FAQ, POSTAGE, RETURNS


POSTAGE

Jewellery orders of 1 or 2 items are posted as a large letter, this is to save you on postage costs which would otherwise be $8.50 for a small parcel. However, posting this way does not offer tracking but parcels very rarely go missing. If you require tracking please contact me before placing your order :)

 

IT'S BEEN OVER A WEEK, WHERE IS MY ORDER?

If you are waiting for an untracked order it will most likely still be in transit. I have had parcels take up to 3 weeks within Australia before they safely made it to their destination.

 

MY ORDER ARRIVED DAMAGED

Now and then items are damaged in transit. If this happens please contact me to resolve the issue.

 

EXCHANGES OR REFUNDS

I do offer refunds for clothing if they are the wrong size, please contact me asap and then return the item with tracked shipping. Once I have received it back I will issue your refund. Exchanges are not always possible as I have limited stock available. Earrings cannot be returned or exchanged.

 

PRODUCT CARE

Keep your wooden jewellery away from water and if you carry them in your bag, please put them in a container to avoid breakages. Clothing and fabric should be hand or machine washed in cold water and not tumble dried.