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FAQ, POSTAGE, RETURNS


ENVIRONMENTAL POLICY

Pixie Nut and Co is dedicated to ensuring the best environmental practices are followed from product to packaging and waste management in an effort to reduce environmental impact to an absolute minimum.

I run Pixie Nut & Co from my home studio which is 100% solar powered. Our products are made from natural, responsibly sourced resources and plastic is avoided at all costs.

Wooden jewellery is made from sustainable, FSC certified ply wood, fabrics are all made of natural fibers and digitally printed; reducing chemicals and waste water.

Packaging is kept to a minimum and is all recyclable and/or compostable, the tape is made from biodegradable cellulose. Any soft plastic packaging I get from suppliers are reused and/or recycled with REDcycle and fabric scraps are taken to my local preschool to use for art projects.


POSTAGE

Jewellery orders of 1 or 2 items are posted as a large letter, this is to save you on postage costs which would otherwise be $8.50 for a small parcel. However, posting this way does not offer tracking but parcels very rarely go missing. If you require tracking please contact me before placing your order :)

 

POSTAGE TIMES

Unless your have ordered a "pre-order", I will send your item within 3 working days of purchasing. It can sometimes take three weeks for a parcel to reach it's destination, so please be patient and order well ahead of time if you are buying something for a specific event.


MY ORDER ARRIVED DAMAGED

Now and then items are damaged in transit. If this happens please contact me to resolve the issue :)

 

EXCHANGES OR REFUNDS

I offer refunds for clothing if they are the wrong size, please contact me asap and then return the item. Once I have received it back I will issue your refund. Exchanges are not always possible as I have limited stock available. Earrings cannot be returned or exchanged unless they have arrived defected.

 

PRODUCT CARE

Keep your wooden jewellery away from water and if you carry them in your bag, please put them in a container to avoid breakages. If your jewellery becomes unstuck, you can use any brand of super glue to stick them back together, contact me if you need replacement parts.

Clothing and fabric should be hand or machine washed in cold water and not tumble dried.